We are the seller of record. We issue your receipt. Card payments are processed for us by MyFatoorah, a licensed payment provider; we never see or store your card details.
The Free plan gives you 150 words a day, every day, with no card and no time limit. It is the same humanizer the paid plans use. Please use it to decide whether the Service is right for you before you pay, because we cannot refund the payment afterwards.
A paid plan is billed monthly and renews automatically on the same day each month until you cancel, so your access does not lapse in the middle of a deadline.
Cancelling is immediate and free. Open your profile — click your account at the top of the sidebar — and choose Manage subscription. That stops every future charge at once. You keep your plan's features until the end of the month you have already paid for, then your account returns to the Free plan rather than being deleted.
Cancel before your renewal date. A renewal that has already been charged is not refunded, so if you do not want another month, cancel before the date on your receipt. Your renewal date is shown in your profile. If you cannot reach that screen, email grade.a.q8@gmail.com from the address on your account and we will cancel it for you — a request that reaches us before your renewal date is treated as cancelled on the day we receive it.
Scans are bought one at a time, are not part of any subscription, and never expire — there is no deadline to use them and nothing is lost by waiting. They are not refundable, used or unused.
These are what people ask about most often. None of them changes the answer:
Nothing in this policy limits any statutory right of cancellation or refund you have as a consumer under the law of your own country.
Email grade.a.q8@gmail.com from the address on your account, with the rough date of the charge and the transaction number from your receipt if you have it. We aim to reply within 2 business days.
Please come to us before raising a chargeback — if something has genuinely gone wrong we would rather fix it directly, and that is almost always faster.